"The Golden Rule" by Jamy Hicks

Here are Jamy's notes from the confrence call Tuesday night 05/11/2010.

Reminder: There will not be a call 05/18/2010! I will have family in and it will be a busy week.


“The Golden Rule”


With Scentsy growing at such a rapid pace we tend to get caught up in the business aspect and at times we momentarily lose sight of the Golden Rule. It’s known that we as independent consultants are business owners, but we also have to remember we are all team-mates as well. Our business can’t grow and expand without each other.

So when you’re caught in a situation of which you may “step on someone’s toes” think fast… How would that feel about that?! Trouble trickles down… it has a snowball effect. So avoid it by remembering that a little common courtesy can calm a possible INTENSE storm!

• If a customer approaches you claiming they already have a consultant and they want to order or have a party ASK who their
Consultant is. The before you commit, let them know that you’d love to but since they are “Suzie’s” customer you would like to make sure your not stepping on her toes. Nine times out of ten, the sale or party will be yours but it can surely avoid all potential drama AND the customer automatically put you on another level from other normal consultants.


• Avoid the harsh, pushy and pity party sales. Don’t tell your customer “You need to buy from me because I need the money.” Scentsy sells itself. Remember how irritated, overwhelmed and exhausted you feel when you are trying to buy a car. Most people dodge car salesmen because they are over-the-top pushy. However, those few salesmen who let the customer decide what they want without breathing down their neck ALWAYS have repeat customers! I know I’ve bought my last 2 vehicles for that exact reason. The last thing we want to do is put a bad label on such an AWESOME business! So … let Scentsy do what it does… sell itself!


• Follow the “chain of command”. If you have a question, problem, issue, concern…etc, call your SPONSOR! That is what they are there for. If they can’t answer the question allow them to make the call to their director and/or sponsor. I go to lunch with Cheri quite often and that poor girl’s phone rings NON-STOP! I realize there are times when you are in a crunch and need answers quick but I’m sure your sponsor will be completely willing to help!! I know Cheri answers her phone and/or responds to the texts regardless because she’s just that kind. But if that were one of my team-mates who were contacting her before they bothered to ask me I’d be upset. “Golden Rule…”

We are entering an open field of opportunity with summer just a few weeks ahead. If we are taking care of our customers most issues can be all together non-existent.

• Call your customer to check on them.
• Send them PERSONAL emails.
• Send them a note in the mail.

All of the above don’t have to be about business either. Add a personal touch can do wonders. All of these are just small examples loyalty. It’s what can set you apart from other Consultants. Your customer will never even think twice about WHO they are going to call with a party/order because your name and your consideration will be freshly on their mind at all times. They will remember that YOU went the extra mile for them! When another consultant approaches your customer there will be absolutely no doubt in their mind that they will keep their business with YOU; because your heart is filled with the Scentsy Spirit!!

T-shirts are In....YAY!!

I will send them out tomorrow....YAY!!

I am so excited! I am placing another order tomorrow....keep recruiting...you will love the new shirts!!

If you missed last night's call, you missed a good one. Look forward to talking with you all next week!

Cheri

Guest Speaker Jamy Hicks!!!

Call in information is below:

Find your local time to call in. Not sure what time zone you live in?
Check out www.time.org Number to call in: (218) 339-4300 Access code:
937552 #

5:30PM Alaska time, 6:30PM Pacific Time, 7:30PM Mountain Time, 8:30PM
Central Time, 9:30PM Eastern Time.

Press *6 to mute yourself and *6 to unmute yourself. Talk to you soon!

Talk to you all soon!!!

A little R & R: Roll Call and Recognition....

Call Tonight 05/04/2010

Call in information is below:

Find your local time to call in. Not sure what time zone you live in?
Check out www.time.org Number to call in: (218) 339-4300 Access code:
937552 #

5:30PM Alaska time, 6:30PM Pacific Time, 7:30PM Mountain Time, 8:30PM
Central Time, 9:30PM Eastern Time.

Press *6 to mute yourself and *6 to unmute yourself. Talk to you soon!

Talk to you all soon!!!

A little R & R: Roll Call and Recognition....